Last updated: October 9, 2026
Warranty
Products sold on this site are manufactured and warranted by Fortinet or other third-party manufacturers, not by Xpert. Hardware warranty, replacement, firmware, and support are provided under the manufacturer's standard terms and programs, such as FortiCare, and may require product registration. For service or technical support, contact the manufacturer using the contract or serial information we provide. We will help you start a warranty claim where we reasonably can. Software licenses and subscriptions are governed by the manufacturer's license agreement and service terms.
Returns and cancellations
Return eligibility depends on the items in your order.
Returns, Non-Returnable Items and Final Sale
New, unopened hardware in its original packaging may be returned within 25 days of shipping, if approved by the manufacturer or manufacturer's distributor. Returns require prior authorization from us, and we will give you an authorization number and instructions. Items that arrive incomplete, opened, used, registered, configured, or damaged after delivery may be refused or may be subject to a restocking fee. Return shipping is your responsibility unless we sent the wrong item or it arrived defective.
Return Exception. Products that are not physical hardware cannot be returned once purchased. This includes software licenses, subscriptions, support and maintenance contracts, and professional or other services. These items are marked with the "Non-Returnable" tag on the Site; a product that is not tagged may still be non-returnable if its type is subscription, service, or support. Hardware that has been registered or activated with the manufacturer, or that was special-ordered or built to your configuration, may also be non-returnable.
Final Sale. Items marked "Final Sale" are sold as-is and cannot be returned or exchanged, including any refurbished or open-box products we may offer. The listing will describe the condition of those items, and any manufacturer or reseller warranty that applies will be stated on the product page.
If an item is defective on arrival or we shipped the wrong product, contact us within the period on the Warranty and Returns page and we will repair, replace, or refund it as appropriate, even if it would otherwise be non-returnable. Approved refunds are issued to the original payment method.
Where returns are accepted, items must be returned in the same condition they were received, and in their original unopened packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Some items are final sale and cannot be returned. Products that are not physical hardware cannot be returned once purchased. This includes software licenses, subscriptions, support and maintenance contracts, and professional or other services.
You are responsible for arranging return shipping of returned item(s).
Order Cancellation. You can request order cancellation or removal of items from your order up to 1 hour after the order is placed.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us at CustomerCare@xpertbuy.com before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
To start a cancellation request, contact us.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at CustomerCare@xpertbuy.com.